Responsible Gambling at Crown
At Crown, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that for some individuals, gambling can become a problem. Our Responsible Gambling program is designed to support guests in making informed decisions about their gambling behaviour.
Our Commitment
Crown takes its responsibility seriously and has implemented a range of measures to promote responsible gambling across all our venues. We aim to minimise the potential harm associated with gambling while ensuring our guests can enjoy their experience in a supportive environment.
Responsible Gambling Features
- Trained staff available to assist guests who may need support
- Self-exclusion programs for individuals who wish to restrict their access to gaming areas
- Access to responsible gambling information throughout our venues
- Pre-commitment and limit-setting options
- Referral services to professional counselling organisations
- Responsible service of alcohol in gaming areas
Recognising Problem Gambling
It is important to be aware of the signs that gambling may be becoming a concern. Consider the following questions honestly.
Warning Signs
- Spending more money or time on gambling than you can afford
- Finding it difficult to manage or stop gambling
- Having arguments with family or friends about money and gambling
- Losing interest in usual activities or hobbies
- Feeling stressed, anxious or depressed about gambling
- Chasing losses or gambling to win back money previously lost
- Borrowing money or selling possessions to fund gambling
- Neglecting work, study or family responsibilities
Self-Exclusion Program
Crown offers a voluntary self-exclusion program that allows individuals to formally request to be excluded from gaming areas at Crown venues. This program is available to anyone who feels they need a break from gambling.
How Self-Exclusion Works
- Visit the Responsible Gambling Centre at any Crown venue to begin the process
- Choose an exclusion period that suits your needs
- Receive support and referrals to counselling services
- Crown staff will take reasonable steps to prevent your entry to gaming areas during the exclusion period
Support Services
If you or someone you know needs help with problem gambling, the following services are available.
| Gambling Help Online | gamblinghelponline.org.au |
| Gambling Helpline | 1800 858 858 (available 24 hours) |
| Lifeline | 13 11 14 |
| Crown Responsible Gambling Centre | Available at Crown venues during operating hours |
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Set a time limit for your gambling session
- Take regular breaks
- Never chase your losses
- Do not gamble when upset, stressed or depressed
- Balance gambling with other leisure activities
- Never borrow money to gamble
Crown encourages all guests to gamble responsibly. If gambling is no longer enjoyable, please reach out for support. Help is always available.
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